Status Updates

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Data center 1 and 4 scheduled maintenance

Update (11:38 UTC) - Data center 4 migration completed. Monitored downtime for the service was 5 minutes. Update (11:32 UTC) - Data center 1 migration completed. Monitored downtime for the service was 15 minutes. On Saturday 30th July 2011, at 11am UTC we will be performing maintenance work on data centers 1 and 4. The [...]

2019-05-22T10:15:33+00:00July 25th, 2011|Comments Off on Data center 1 and 4 scheduled maintenance

Data center 3 and 5 scheduled maintenance

Update (11:30 UTC) - Data center 3 migration completed. Monitored downtime for the service was less than 3 minutes. Update (11:20 UTC) - Data center 5 migration completed. Monitored downtime for the service was 6 minutes. On Saturday 23rd July 2011, at 11am UTC we will be performing maintenance work on data centers 3 and [...]

2019-05-22T10:15:40+00:00July 17th, 2011|Comments Off on Data center 3 and 5 scheduled maintenance

Trial users data center move

UPDATE: the migration has completed successfully. The measured downtime for our trial users was 3 minutes. On Saturday 9th July 2011, at 11am UTC we will be migrating our trial users to a new data center. The trial service might be unavailable for up to 1 hour. However, we are expecting downtime to be substantially [...]

2019-05-22T10:15:48+00:00July 6th, 2011|Comments Off on Trial users data center move

Pingdom – false alarm

We have received a false alarm from Pingdom about all our data centers. However, our independent monitoring shows no issues in any of our data centers. We have informed pingdom and until they resolve the problem would keep an open eye on our running services using our internal monitoring tools. All data centers are up [...]

2019-05-22T10:15:56+00:00June 21st, 2011|Comments Off on Pingdom – false alarm

Connectivity loss to data center 2

UPDATE: Connectivity appears to have been restored. We keep monitoring in case there are further issues. UPDATE: Our hosting provider reported wide scale networking affecting the whole data center, resulting from network backbone issues. We will be monitoring the situation and take action to move to a different data center if the situation continues for [...]

2019-05-22T10:16:02+00:00June 16th, 2011|Comments Off on Connectivity loss to data center 2

Connectivity issues data center 2

Our hosting provider has reported a Distributed Denial of Service (DDOS) attack on its infrastructure, affecting the service to our trial users. Data center 2 was unavailable for approximately 17 minutes. Service is now restored and back to normal.

2019-05-22T10:16:37+00:00June 15th, 2011|Comments Off on Connectivity issues data center 2

RESOLVED – Connectivity issues to data centers 3 & 5

UPDATE: Whilst not observing any connectivity issues since the last update, we were made aware of some further work by our hosting provider to replace some network equipment. This might cause further intermittent issues. We are carefully monitoring the situation and will take action if necessary. Our hosting provided reported that the problem was caused [...]

2019-05-22T10:16:44+00:00June 3rd, 2011|Comments Off on RESOLVED – Connectivity issues to data centers 3 & 5

Connectivity issues to data centers 3 & 5

One of our hosting providers reported connectivity issues which may affect data center 3 and 5. We are awaiting further updates whilst investigating. Service is still available, however high latency and packet loss issues have been observed.

2019-05-22T10:16:50+00:00June 3rd, 2011|Comments Off on Connectivity issues to data centers 3 & 5

Scheduled maintenance completed

All scheduled maintenance tasks completed successfully. No errors or downtime were observed during the maintenance period.

2019-05-22T10:16:57+00:00May 7th, 2011|Comments Off on Scheduled maintenance completed

Server Maintenance

On Saturday, May 7th between 11:00 and 11:30 UTC, we will be carrying out scheduled maintenance work on our data centers. The maintenance is performed to make a few necessary database configuration changes. We expect this work to cause some possible slowness in performance for about half an hour.

2019-05-22T10:17:04+00:00May 3rd, 2011|Comments Off on Server Maintenance