The annual survey, conducted by Testuff, shows that the number of software testers using email as their bug tracker declined to only 16.8% in 2012 as consumers show growing willingness to pay a premium for continued upgrades and customer support.

TEL AVIV, Israel, March 13, 2013 – The number of software testers using email for bug tracking has declined significantly in 2012, according to a new survey published today by Testuff, a provider of manual and automated on-demand software testing and defect reporting solutions.

Testuff conducts an annual survey of new bug tracker usage statistics based on a survey of global customers. The newly released data showed that the number of those using test management tools relaying on email for bug tracking has declined to 16.79 percent compared to 27% in 2011.

Testuff data shows also that testing groups are increasingly using standalone bug trackers alongside their test management solutions. At the same time, only 21% of testers use no dedicated tracker at all, with the majority of them working in smaller testing groups.

According to the findings, the most popular bug tracking solution is Atlassian’s JIRA – a tool which enjoyed rapid growth in recent months. Overall, the number of JIRA users jumped to 29% in 2012, from 13% in the previous year. Other popular tools include FogBugz (14%) and Bugzilla (6%).

“The relatively low representation of open source bug tracking tools reflects consumers’ growing willingness to pay a premium for customer support when selecting SaaS software testing solutions,” said Arik Aharoni Testuff CEO. “Testers are moving from the so called ‘free’ open source solutions, as they realize that they are actually quite expensive when hosting and installations costs are taken into account.”

Testuff conducts a yearly survey by collecting data from its global community of customers in more than 43 different countries. By offering integration with 23 separate bug trackers (including the exclusive ability to integrate multiple trackers simultaneously), Testuff continues to develop extensive knowledge of usage numbers, consumer trends, and tracking data. The company releases this free yearly review for the benefit of the software testing industry.