SaaS Test Management
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FAQ
Service StatusWe were hoping the problems are over, but we were experiencing more connectivity issues for the last 40 minutes or so. These issues affect some of our customers, but the majority should not experience any issues.
We have taken action and moved the service to a new data center in Atlanta, GA, USA. The service should be restored very shortly.
Connectivity seems back to normal. We continue to investigate and will update you further.
latest update: Service was fully restored after 14 minutes of connectivity issues. Our hosting provided promised that they are continually working to improve the network infrastructure and redundancy to help prevent, eliminate, and minimize disruptions in network connectivity. We will carry on monitoring the service level of this data center and take action if necessary.
Currently investigating a connectivity issue to our data center in Fremont, CA, USA with our hosting provider. We’ll keep you posted with updates.
Customers using other data centers are unaffected.
On Sunday, 21st November between 04:32 and 05:26 UTC, one of our hosting providers has experienced a power outage on one of its data centers in Fremont, CA, USA. The power outage was a result of a severe lightning storm in the area, and the redundant UPS systems failed.
The affected data center is one of 4 data centers used by Testuff. We have received no complaints from customers during this period. The service has been restored and all systems were up and running after 54 minutes.
